I’ve been using my Geyser shower regularly since picking it up at Overland Expo PNW. A few days ago I went to take a shower in my new secret shower room, only to find the water coming out the top of the Geyser instead of through the sponge where it should have. That’s a problem, especially because I desperately needed a shower after replacing my front brake pads. I managed to wipe myself down adequately inside the van, but this was still a problem.
Geyser’s website clearly says “Lifetime warranty, we stand behind our product,” so it was time to put that to the test. I emailed them after hours and got a reply promptly at 9:00 am the following morning. (Actually, I got it at 2:00 pm, but only because my phone hadn’t bothered to check that email account until then for some reason. That’s on my end — they answered in the morning). Ian apologized for the problem and said that replacement would not be an issue, but they had a two-week backorder. He asked if I’d like to hop on a phone call to troubleshoot it together. I’m a pretty handy guy, and repairing the one I have would be faster than waiting for them to send a replacement, so I agreed to that.
Ian talked me through removing the screws at the top and opening up the guts of the machine. That’s very unusual in this day and age. Everything’s disposable now, and not made to be serviceable by the user. But in this case, after removing three screws I had the top off, and immediately spotted the problem. The hose had popped off the bottom of the quick-release where I attach the water hose, spraying water all over the inside of the compartment instead.
Ian had a disassembled Geyser in front of him, and talked me through how to repair mine. Under his direction, I unplugged wires from the circuit board on top, reattached the hose, and spun the top of the compartment rather than the nut itself to secure the hose properly. Some of the plugs were identical, but Ian talked me through exactly which plug goes where. When we were done, he advised me to goop the nut with silicone, like they did at the factory, to ensure a watertight seal. I did that, let everything dry overnight, and reassembled it in the morning.
The next day, I poured a little water into the Geyser, hooked everything up, turned it on, and it works perfectly. I’m happy with this solution rather than a replacement unit. Mine works as good as new, and I could begin using it again immediately. I’ve already taken a shower with the repaired unit and had absolutely no trouble whatsoever.
Full disclosure: I am a Geyser affiliate, and get a little kickback if you buy one using my link. That’s not why I’m writing this. They didn’t ask me to write about it, or know that I am. I can now say from personal experience that Geyser really does stand behind its products. They helped me fix mine, but there was never any question that they would send me a replacement if I wanted one. Someone less mechanically inclined than me, or who simply doesn’t want to put in the work, could take that option and have a working shower once again, with no hassle at all. Their service was excellent, and I’m still quite happy with the product. That’s not a marketing spiel, but the honest truth about my experience. Something went wrong with mine, and they made it right. You can’t ask for any more than that.